Hillview Medical Centre60 Bromsgrove RoadRedditchWorcs, B97 4RNTel: 01527 66511
Staff Changes, please read our latest Newsletter Staff Changes Summer 2018
Healthcare Navigators - The new way to be seen:
From October 2018, you may notice a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.
They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person. Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules. Thank you for your support.
In addition to general medical consultations we are pleased to be able to provide specialist clinics and services covering the following areas:
Anticoagulation - clinic held twice weekly for any patients requiring regular INR checks. The clinic is run by Sister Maureen Lewis. Please ask at reception for more details.
Asthma/COPD clinic - run by Sister Maureen Lewis.
Diabetic clinic - Dr Wells and Sister Anna Halfpenny hold weekly clinics for all non-insulin diabetics. Dr Lee also holds weekly clinics for all insulin diabetics. We aim to review most of our diabetic patients in the practice reducing the need for them to attend the hospital. If you would like more information please ask at reception.
Coronary heart disease /stroke clinic - this clinic is run by Sister Maureen Lewis. Patients will be contacted annually to attend. If you wish to attend more frequently please make an appointment.
Child health clinic - weekly clinics are run by Dr Giles and Dr Magara.
Well Woman clinic - run by Sister Maureen Lewis. Appointments can be made for cervical smears, to discuss hormone replacement therapy, and for general health checks.
Well Man clinic - by appointment with our practice nurses.
Family Planning clinic - with Sister Maureen Lewis. Services include pill checks, Depo-Provera plus reviews, high vaginal swabs and chlamydia screens. She also issues Levonelle for emergency contraception and carries out coil checks (six weeks post insertion and annual reviews). Dr Locke also offers a service providing long acting contraception including coils and implants.
Cryotherapy clinic - monthly clinic for the treatment of warts, small skin tags and verrucas using liquid nitrogen. This treatment is not recommended for children under 12 years. Please see a doctor first for referral to this clinic.
Weight management - advice and support from our nurses.
Contraception - confidential service provided by all the partners on all methods including emergency contraception. Teenagers are welcome.
Cervical smears - by appointment with a practice nurse.
Travel vaccinations - our nurses offer a full advisory service for those travelling abroad.
Minor surgery - please consult a doctor about any moles, lumps or bumps that concern you, as these may be suitable for removal at the surgery.
Flu vaccination recommended for everyone over 65 years of age, pregnant patients and for patients with chronic medical conditions. We also offer this service to 2,3 and 4 year old children.
If you require any vaccinations relating to foreign travel please ask for a Travel Questionnaire at reception. The ifnromation we reuqire prior to your appointment includes which countries and areas within countries that you are visiting to determine what vaccinations are required. You will be contacted by the surgery to make an appointment once the practice nurse has received your completed questionnaire.
There is further information about countries and vaccinations required on the links below
It is important that you complete your travel questionnaire as early as possible - at least 6 weeks before you travel - to enable you to receive all teh vacciniation you may require.Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse. The nurse will contact you once she has received the questionnaire to book an appointment.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided fall outside the scope of the NHS and therefore attract charges. Examples include the following:
Our reception staff will be happy to advise you about applicable charges.
The respiratory clinic is run by Sister Lewis.
The purpose of the clinic is to regularly review our asthma and COPD patients so that, as far as possible, we can prevent serious asthma attacks. We encourage any patient who is receiving medication for asthma or COPD to attend the clinic.
What can I do to help myself?
Keep taking medication as prescribed
Stop smoking for more information and help to stop smoking go to www.nhs.uk/smokefree
Eat a healthy diet
Have regular reviews with Doctor/nurse to continually update your management plan.
Have a Flu jab every year (if you are on a steroid inhaler)
Book an appointment with a Doctor or Respiratory Nurse if you feel that your Asthma is not controlled or that you have an infection.
Signs that your Asthma is not controlled
Symptoms such as wheezing, chest tightness
Symptoms at night that disturb sleep
Symptoms that make everyday activities more difficult
Using reliever inhaler more often than usual
Peak flow is below normal predicted range
Signs the worsening might be due to an infection
Coughing up more mucus than normal or different coloured mucus
High temperature, fever or chills
Feeling tired or weak
Sore throat or pain on swallowing
Blocked nose, pressure in sinuses or headache
Signs of an Emergency
Using reliever a lot
Reliever isn’t helping
Difficulty in breathing
Not able to talk in full sentences
Symptoms such as chest tightness, wheezing, cough are worse than normal
Peak flow reading is less than half your normal reading
What to do in Asthma attack
1 Take 2 puffs of reliever inhaler
2 Sit down, try to relax and take slow deep breaths
3 If you don’t feel better take 2 puffs of you reliever every 2 minutes; you can take up to 10 puffs
4 If no better call 999 immediately, if the ambulance isn’t there in 10 minutes, take 2 puffs of your reliever again, up to 10 puffs.
5 If you feel better and don’t need to go to A&E you should still see your GP or Nurse in the same day.
6 If you have been prescribed prednisolone tablets (steroids) to keep at home then take as instructed by Doctor/Nurse.
Chronic obstructive pulmonary disease (COPD) is an umbrella term for people with chronic bronchitis, Emphysema or both.
Have regular reviews with Doctor/nurse to continually update your management plan
Have a Flu jab every year
Have a Pneumonia vaccination. This is a one off injection and not yearly like the Flu jab.
Signs that COPD is worsening
Shortness of breath, that is worse than normal.
Book an appointment with a Doctor or Respiratory Nurse if you feel that your COPD is getting worse or that you have an infection.
The CHD clinic is run by Sister Maureen Lewis. We run a Coronary Heart Disease (CHD) for patients with or at risk of cardiovascular disease, for example those patients who have suffered a heart attack or experience angina, patients that have had a stroke, and also patients with hypertension.
Your GP will refer you to the CHD Clinic or you will receive a letter direct from the practice. We can help you manage your cardiovascular disease, support you with lifestyle changes, screen for complications and make changes to treatment where necessary.
Redditch Hale and Hearties Coronary Support Group
For patients that have been diagnosed with a heart condition, Redditch Hale and Hearties Coronary Support Group is also available to help – see details below:
We are here to provide support for people who have a heart condition, support is available for both patient and their partner or carer.
Membership is free and all are welcome at our monthly meetings.
Our Website will give you an insight of who we are, what we do, and when we do it.
If you cannot find the information you are looking for on the website, regarding the club, please contact:
Redditch Hale and Hearties332 Lickey RoadRednalBirminghamB45 8RY0121 460 1049
Alternatively Patrick Moran - 07930 348768
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